Owner Satisfaction Questionnaire

As the Professional Community Management Team of your community, we want to thank you for giving us the opportunity to serve you. To help us continue to provide you exceptional service and identify areas that might need improvement please take a couple of minutes to complete the following service questionnaire. Your comments will enable us to identify what we are doing well and make adjustments in areas where we might not be. We appreciate your partnership with HOAMCO.

Community *

Owner First Name *

Owner Last Name *

Email *

Name or Department of person assisting you *

What is the purpose of your contact?

In your most recent service experience, how did you
contact the HOAMCO Team Member

 In Person By Telephone By Internet

Please rate our HOAMCO Team Member on
his/her responsiveness

 Unsatisfactory Satisfactory Outstanding

Please rate our HOAMCO Team Member on
his/her professionalism

 Unsatisfactory Satisfactory Outstanding

Please rate our HOAMCO Team Member on
his/her Politeness

 Unsatisfactory Satisfactory Outstanding

Please rate our HOAMCO Team Member on
his/her knowledge of the issue

 Unsatisfactory Satisfactory Outstanding

Please rate our HOAMCO Team Member on
his/her handling follow-up questions

 Unsatisfactory Satisfactory Outstanding

Please indicate how quickly your service
request was handled

 Immediately Less than one day Within 2-5 business days More than one week Issue still not resolved

Overall, how satisfied are you with the
service experience?

 Unsatisfactory Satisfactory Outstanding

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